Terms of delivery

Free delivery to the "New Mail" office (1-3 days)

Free delivery by courier service "New Mail" (1-3 days)

Self-pickup: in you can pick up the selected goods by yourself in the Ogonek store at the address: Odessa, st. Sergei Varlamov 28, Sady Pobedy shopping center, 2nd floor. Working hours: Mon-Sun from 11:00 to 21:00.

Terms of exchange and return

You can return the purchased product of good quality within 14 days from the date of purchase.
Good quality means a product without signs of use, taking into account the preservation of its presentation, labels and accompanying accessories and a receipt.

We recommend trying on and carefully examining the product when you receive it, in a comfortable atmosphere without tearing the labels. Please note that not all categories are refundable.

Non-exchangeable and non-returnable: cosmetics and perfumes, hosiery, shoe insoles, gloves, underwear, swimwear, pajamas, dressing gowns and nightgowns, prints, jewelry, hair accessories, glasses.

We also do not accept for return items that do not meet the return conditions specified in the Law of Ukraine "On Protection of Consumer Rights".

Also, goods on final discounts cannot be returned or exchanged.

You can exchange or return the goods in a convenient way for you:
- in the nearest branch of the "New Mail" service
- in the Ogonek store at the address: Odessa, st. Sergei Varlamov 28, Sady Pobedy shopping center, 2nd floor. (temporarily unavailable)

To receive details and documents for the exchange / return, please contact us in a convenient way for you:

e-mail: hello@ogonek.shop

by phone: +380482309401

WhatsApp / Viber / Telegram / SMS: +380631147993

In the event of a return, return shipping costs are the responsibility of the recipient.