Terms of return and exchange of goods

After receiving the product, we recommend that you carefully inspect it and try it on in a comfortable atmosphere, without tearing the label. If the purchased product does not suit you, you can exchange or return it within 14 days, not counting the day of purchase. Exchange and return of goods are carried out in accordance with the Law of Ukraine "On Consumer Protection" and are possible provided that the proper quality of goods, ie without signs of operation taking into account preservation of its commodity look, labels, accompanying accessories and the check.

Please note that not all product categories are exchangeable and refundable. In particular, not subject to exchange and return: perfumes and cosmetics, down and feather products, hosiery, gloves, bed linen, underwear, corsets, swimwear, pajamas, bathrobes, nightgowns, shoe insoles, jewelry, hair accessories, printing edition.

Goods with a discount of -70% or more are also not subject to exchange and return.

If you received the goods at the branch or by courier of the Nova Poshta service using the redBOX service, you can return the goods to us for free in the same box in which you received it - return delivery is included in the price.

You can also exchange or return the goods in the store Ogonёk at: Odessa, st. Akademichna, 28, Victory Gardens shopping center, 2nd floor. Working hours: daily from 11:00 to 21:00.

To obtain details and documents for the exchange or return, contact us in a way convenient for you:

  • e-mail: hello@ogonek.shop
  • phone: +380482309401
  • WhatsApp / Viber / Telegram / SMS: +380732309401

In case of return of the goods, we will refund the funds in the same way as the payment was made (cash or by bank card), within 3-5 working days from the date we receive the goods back.

If you made a purchase in installments using the FRISBEE deferred payment service and decided to return the goods, you can do it on general terms for 14 days, paying 0.01% for each day of use in installments. Read more about the service here.